Returns and Exchanges
If an item is unsuitable you may return to Strand Society ltd as we operate a “no quibble” 14-day money-back return or exchange policy.
To return items for a refund or exchange you must email us at Strandsociety@mail.com to let us know of your intent to return.
We ask that all goods are in saleable condition and the hair products have not been used or handled, e.g., brushed, worn, labels removed etc. for health and hygiene reasons.
We do not recommend colouring or toning any human hair products as they have already been subjected to bleaching and chemical processes therefore further treatments can be unpredictable and are therefore at your own risk. If you decide to go ahead and colour the hair all guarantees are void and we will not accept hair back to be tested, as you have made a change to the original condition of the product sold.
All postage costs must be paid by the buyer for the return of items and if an exchange is required the buyer must pay all postage costs for the postage of the new item.
All exchanges/refunds must be posted back to us within 14 days of the delivery date for refunds to Strand Society Ltd, Unit 12 Blackgate lane Business Park, Dunscar Way, Tarleton, Preston, PR4 6NP. Refunds will be reversed back to the original method of payment only. Any returns received after 14 days of the delivery date will be issued with a credit note only. No returns will be accepted after 28 days of the delivery date.
All hair returned for refund or exchange must be in the original packaging and unopened otherwise a 5% restocking charge will be made. If hair is in un-saleable condition the exchange/refund will not be accepted and the buyer will be responsible for the cost of returning the item(s) back. All Hair Extensions are non-returnable if they are removed from packaging ties, this is due to hygiene reasons.
Please send all exchanged/refunded items via a recorded/trackable delivery method as we are not responsible for any packages that are not received. If the return is due to an error made by Strand Society Ltd, all related postage will be refunded. This returns policy does not affect your statutory rights. We DO NOT accept any responsibility for goods not returned to us. In addition, under the Consumer Protection (Distance Selling) Regulations, you may cancel your order for any reason within 14 working days following receipt of the item(s), if goods are returned unused and unopened and are fit for re-sale.
PLEASE NOTE:
We can only deliver your exchange to the same delivery address as your original order
If your chosen item is out of stock, you will automatically be given a refund
If you wish to exchange your item for a different product or colour, you must return the item for a refund and place a new order
Returns - Faulty Goods
If hair extensions appear faulty due to quality issues, the fault must be reported to us within 1 month of the purchase date due to human hair being a consumable item during wear.
We will require any faulty hair back in full for testing and examination.
Hair must be received by us within 7 days of the reported date before any further damage can occur. If no fault is present, or the hair has been damaged in any way by the customer due to poor application or aftercare, the goods will be returned to the customer and we will not refund or replace the goods.
We recommend the use of our own brand hair care products on our Strand Society Ltd. We refuse the right to a refund if our products have not been used to maintain the hair correctly. Hair Extensions will last up to 3 months with continuous wear if applied and maintained correctly.
We recommend only our specifically designed hair care products to help maintain the life of your hair extensions. Refunds or exchanges given for faulty hair extensions will only be given to the equivalent or value of hair received by us. By accepting these T&C's when registering and purchasing goods from Strand Society Ltd, you agree to abide by our Terms & Conditions of Sale.