Terms & Conditions
Please take the time to read our Terms and Conditions of Sale prior to purchasing from our website.
When you register and purchase online from Strand Society Hair Extensions Ltd you agree to comply
with and are bound by the terms and conditions below.
If you do not agree with our T & C's, please refrain from using the website.
General
Goods are sold for their intended purpose only.
No responsibility will be accepted by Strand Society Hair Extensions Ltd for trained or untrained
personnel using or misusing goods and equipment supplied by Strand Society Hair Extensions Ltd.
All offers on the website are subject to stock availability and Strand Society Hair Extensions Ltd
reserves the right to restrict or refuse any order at any time.
We take exceptional care to show correct sizes of our products and detailed specifications or
descriptions. whilst we provide a guide in good faith, Strand Society are subject to alteration by us
without notice, and all colours are as near as can be displayed on a computer monitor.
If you are unsure of our colour shade, a shade swatch is available to purchase or you can contact
customerservice@strandsociety.co.uk with images and one of our straff will do their best to colour
match. Images need to be clear and in natural daylight. In busy periods it may take 72hours to
respond.
All our hair is personalised to us and the production process on colours of the hair are bleached
and toned to achieve the set shades for sale which means that batches can vary in tone
from batch to batch.
Stock is allocated on a 'first-come-first-served' basis and we do not guarantee the availability of any item.
We reserve the right to decline, reject or similarly cancel any order or part order without
notice and refund any payment in full.
All prices are correct at the time of publication, Strand Society Hair Extensions Ltd reserve
the right to change, alter or amend any price at any time without notice.
All goods remain the property of Strand Society Hair Extensions Ltd until paid for in full.
Sale Stock
Should a product price decrease since an original purchase, contractually we are not
obligated to refund the difference as sale prices are only valid for the duration of the promotion.
Should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.
Returns & Faults
We DO NOT accept any responsibility for goods not returned to us. In addition, under the
Consumer Protection (Distance Selling) Regulations you may cancel your order for any
reason within 14 working days following receipt of the item(s), as long as all goods are
returned unused and unopened and fit for re-sale.
If hair extensions appear faulty due to a quality issues, the fault must be reported to us
and returned within 1 month of the purchase date , this is due to human hair being a consumable
item during wear. We require any faulty hair back in full for testing and examination,
items returned which have been coloured, or not maintained correctly with our recommended
aftercare will not be eligible and refused a refund under our terms.
Hair must be received by us within 7 days of the reported date before any further damage
can occur. If no fault is present, or the hair has been damaged in any way by the customer
due to poor application or aftercare, the goods will be returned to the customer and we
will not refund or replace the goods.
We recommend the use of our own brand Strand Society hair care products for our branded
extensions and refuse the right to issue a refund if our products have not been used to
maintain the hair correctly.
Human Hair Extensions can last up to 3 months with continuous wear if applied and maintained correctly.
We recommend only our specifically designed aftercare products to help maintain the life
of your hair extensions. Refunds or exchanges given for faulty hair extensions will be offered
to the equivalent or value of hair received by us.
Complaints
In the unlikely event you have a problem with one of our products, or our services, for examples below:
Your goods have not arrived?
Stock Availability?
Payment Enquiry?
Your order is not what you expected?
We can sort promptly assist simply contact our customer service team at
Customerservice@strandsociety.co.uk or through our contact us page.
Company Disclaimer
Due to the lack of control we have over application and operation procedures for the use of glue,
glue guns and other application products, our manufacturers and Strand Society Ltd cannot accept
any responsibility whatsoever for any damage or injury caused by third parties.
The purchaser must determine if the glue, glue gun and colours selected are suitable for their
requirements prior to application and that all products are to be used for professional use only.
Strand Society Extensions Ltd do not accept any responsibility for hair that has been coloured or
altered in any way after purchase as we do not recommend colouring or toning of the hair.
The hair we stock has already been through extensive colouring/bleaching processes therefore
this is done at your own risk.
Our human hair products and Tools are of Indian, Asian, Russian & Chinese origin,
and we always aim to maintain the highest possible standards.
Orders and Contract Information
When purchasing online from us your order is accepted and a contract is formed between
Stranded Society Hair Extensions Ltd and you (the purchaser) when we despatch the
goods you have ordered and not before.
Under the Consumer Protection Regulations 2013 you have the right to cancel your order within a
period of 14 days. The period of 14 days begins on the day after the day you receive your goods.
A contract is not formed at the point in time that payment has been taken from you by Strand Society
nor at the point in time that you receive an email from Strand Society Hair Extensions Ltd acknowledging
receipt of your order, the contract does not come into force until the goods are despatched as the
order may not be accepted by us.
Please note: we are unable to amend, combine, edit, or add to any order after the order has been
confirmed and payment has been made in full.
If you wish to return an item for a refund or exchange please visit our returns page for further information.
Our agreement with you is based upon English law and the laws applicable to this agreement are
the laws of England and Wales.
Important Information
When purchasing from www.StrandSocietyHairextensions.co.uk using a Trade Account you acknowledge
that this is a Business to Business Sale. Trade account status can be removed at any time for reasons
including but not limited to: misuse, lack of account activity.
Business to Business sales are not subject to standard consumer rights covered by Distance Selling
Regulations. We offer a detailed 3-month lifespan on all hair products subject to our Terms and Conditions.
When you resell our products to a client either as a standalone product or as part of a fitting service,
you enter into a new sales contract with your client which is independent of the business-to-business
sales contract you have with Strand Society Hair Extensions Ltd.
It is your responsibility to resolve complaints from your client irrespective of your ability to return
the goods to Strand Society Hair Extensions Ltd. For example, if a client is unhappy with a colour
match after fitting, you cannot return the hair to us for a refund, but may still be required to refund
your client who was unhappy with the colour fitted under your owns terms of sale.
We would like to advise to avoid this to advise to your clients that after a colour match has performed
by you, you advise clients not to have their own hair coloured prior to fitting and it is our advise
to purchase a colour shade ring when colour matches are taking place.
To minimise potential complaints, the expectations of your client must be managed appropriately
by a qualified Hair extension technician or stylist as Human Hair varies from donor to donor.
Our Suppliers make every effort to choose the highest quality ponytails from donors for producing
our range of extensions but there will always be some variation between batches.
Variations in colour, texture and thickness are inevitable. Always consider that your client may
have little to no experience with hair extensions and therefore initial expectations may be unrealistic.
If you are unhappy with the colour, length, thickness etc. of the Hair extensions you can return
them unused for a refund, returns for these reasons will not be accepted if the hair has been used.
Trade accounts form a Business to Business sales agreement and as such, no orders should be
made by a trade account holder to a 3rd party address, such as a customers address.
Misuse of Trade accounts will result in the trade status being revoked without notice.
Examples of Trade Account misuse includes (but is not limited to):
Account sharing with unqualified people
Account sharing with people not related to your business
Ordering products on behalf of someone else for discount purposes
Ordering using 3rd party / client payment details (including your customers details)
Ordering to 3rd party / client addresses (including your customers address)
Use of the Trade Account that makes the purchase anything other than a Business to Business sale
Trade accounts that have no sales associated with them for extended periods may lose
their trade status at our discretion.
